Service availability is address-specific. Enter your service address in our online address checker to see whether IBT Broadband is available currently. If service is still being built in your neighborhood, you can register your interest and receive updates as construction and activation progress.

Click here to check your address: address-checker link.

Once you check your address, if IBT Internet is available, you can schedule an installation appointment at your earliest convenience. Our technician will connect your home and set up your equipment so you can get online. 

If our network is still under construction in your area, we will provide an estimated timeframe for when service is expected to become available. 

Click here to check your address: address-checker link.

Available plans and prices may vary by address. After you check your address, you will be able to review the plans, speeds, prices, and any applicable offers available to you.  

Click here to check your address: address-checker link.

Your monthly price includes your Internet service and standard Wi-Fi equipment – no hidden fees or unexpected charges. You will see your full monthly price before signing up, so you will always know exactly what you are paying. 

Click here to check your address: address-checker link.

There are no data caps, so you can browse, stream, and stay connected as much as you want. There are also no long-term contracts – cancel your service at any time by contacting us and returning the IBT equipment. It’s easy to sign up and just as easy to cancel, whenever it’s convenient for you. 

Click here to check your address: address-checker link.

Internet speeds vary by location and depend on the technology, and service plans available at your address. Enter your address on our website or contact us at 855-IBT-WIFI (855-428-9434) to view available plans and expected speeds. We will confirm the best option for your property before installation. 

Click here to check your address: address-checker link.

Standard installation and advanced Wi-Fi equipment are included with your service at no additional cost. We currently provide the latest Wi-Fi 7 technology and plan to introduce Wi-Fi 8 equipment when available. Larger homes or properties requiring additional indoor or outdoor coverage may need Wi-Fi extenders or other equipment.  

Click here to check your address: address-checker link.

To connect your home, our installation team may run cables and install equipment both outside and inside your home. In some cases, we may need to trench a small area of your yard. We will carefully restore any area we disturb to its original condition, and IBT takes full responsibility for completing the installation properly and safely. 

Click here to check your address: address-checker link.

We recommend keeping your current internet service until your IBT installation is complete and you have confirmed that everything is working properly. Once you cancel your previous service, remember to return any equipment belonging to your former provider and keep the return receipt for your records. 

Click here to check your address: address-checker link.

To get started, check service availability at your address using our address-checker link, or call 855-IBT-WIFI (855-428-9434) to schedule your installation. 

Once your service is active, you can call the same number whenever you need assistance. Our customer care team can help with technical support, billing questions, payments, and account changes.

Yes! You can stream, game, make video calls, and work from home with IBT Internet. The best plan for you will depend on how many people and devices are online at the same time and how you use the internet. Our team will be happy to help you choose the right plan for your household.

Compatibility depends on the service and equipment installed at your address. In many cases, customers may connect a compatible personal Wi-Fi system, but some IBT equipment may still be required to deliver or support the service. Advanced Wi-Fi equipment is included with your service at no additional cost. Call 855-IBT-WIFI (855-428-9434) for additional information.

Every home is different, so Wi-Fi coverage may vary depending on its size, layout, and construction. If additional coverage is needed, we can provide Wi-Fi extenders and outdoor units to help keep your entire property connected inside and outside. Our team will assess your needs and explain the available options.

Available billing and payment methods will be presented during enrollment and in the customer portal. Customers will receive a billing statement showing the service period, monthly charges, one-time charges, payments, credits, and the amount due. We may need to list all the payment methods available.

First, check that the IBT equipment has power and that cables have not been disconnected. Restart equipment only as directed in the troubleshooting guide. If service does not return, check the service-status page or contact customer support at 855-IBT-WIFI (855-428-9434). Do not open, move, or repair network equipment yourself.

Yes. You can change plans anytime. Contact customer support at 855-IBT-WIFI (855-428-9434) or use the customer portal to review upgrade or downgrade options, and effective dates.

Cancellation is free. Contact customer support at 855-IBT-WIFI (855-428-9434) or use the customer portal to request cancellation and receive instructions. IBT will explain the effective date, the final bill, and the equipment return requirements.

Yes, we offer internet solutions for businesses of all sizes. Small businesses can choose from a variety of plans, while larger organizations can receive a customized solution tailored to their connectivity and operational needs. 

To find the right solution for your business, call our Business Services team at (800) 409-3294.